Does helping people make you happy? Would you like to do that from our vibrant office at Dotslash Utrecht? And do you also think that digital care should be accessible to everyone? Then we are looking for you!

The Digital Care Helpdesk Foundation is growing rapidly and that is why we are looking for a Service employee who wants to grow with us. As a Service Employee you are the first point of contact for patients and clients with questions about the digital care of his/her healthcare institution. The function is for 24 – 32 hours (4 days a week). Our lines are short, the working atmosphere is informal and there is plenty of room for your own input.

What are you going to do?

You are mainly concerned with supporting patients and clients of Dutch healthcare institutions. They contact us by telephone, e-mail or chat. You help them with questions about digital care, explain and show how the patient/client can get started themselves. Consider help with logging in, using self-measurements or health apps or video calling. This way you remove barriers when using digital care.

Of course, you don't do this alone. You work together in a friendly team of about 8 colleagues. You also help each other to help the patient as best as possible. You also have access to many manuals and reference works, so you always have an answer ready.

You proactively look for improvements within the service desk and ensure that we help people as best as possible in their transition to digital care.

What does your working day look like?

• You answer phone calls and emails from patients with questions about digital care
• You call back people who have made a call-back appointment or called outside opening hours
• You update manuals with current information
• You ensure that the website is up to date
• You provide support in creating reports for our partners
• Comes up with ideas to make our service better and more fun

Emmy, Service Desk employee:

“These are the moments I do it for! I just had someone on the phone who really couldn't figure it out themselves. We went through the care portal together step by step and then the lady managed to do it herself. Her happy reaction and relief really makes my day!”

We offer you:

• A salary in accordance with the VVT collective labor agreement, scale 35: between €2,541.72 and €3,337.94 per month (based on 36 hours)
• We make agreements about either a flexible or a fixed schedule
• Travel allowance
• A company laptop
• Lots of space to learn and develop
• A catered lunch at the office once a week
• Fresh, free fruit every day
• A vibrant working environment that is easily accessible by public transport and car. Digital Care Helpdesk is part of Dotslash, the scale-up hub of Utrecht. With its own catering industry, knowledge sessions, weekly sporting activities, networking events and parties
• A ping pong table, table football, pool table and even a trampoline in the garden!
• Enthusiastic colleagues with diverse backgrounds. We think it is important that everyone can be themselves.

Who are you?

• You are eager to learn and know how to tackle things
• You are flexible in working hours and in looking for solutions in your work
• You can listen well, ask questions and think in solutions
• You have patience, with a target group that finds it difficult or may be unsure
• You speak Dutch well, English is an advantage
• You have at least an MBO-4 thinking level

Got excited?

Nice!
Send a message to vacancies@helpdeskdigitalezorg.nl.
Are you unsure whether you are suitable, or perhaps you do not fully meet the profile? Please let us know!