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You can try the following:
You can check on the BeterDichtbij website whether your computer or telephone is properly set up for video calling.
If you click on this link you will be taken to the website and you can follow the steps: BetterClose – Video Call Test
Once you have opened the link, click on 'Start Test'.
The first thing to test is whether your camera is working.
You may need to give your browser permission to use the camera. A small window will then appear on the screen.
Click here on 'Allow'.
When you see yourself on screen, click 'Yes'.
Next, you can set up your microphone.
You may need to give your browser permission to use the microphone. A small window will then appear on the screen.
Click here on 'Allow'.
If you hear yourself, click 'Yes'.
Do you have the camera and microphone for 'Yes' selected, then you are ready to make video calls.
But do you have an option for 'No' selected, you will be given the option to go through the process again.