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From smart idea to successful foundation with a clear mission.
Welcome to the Digital Care Helpdesk! We are the mainstay for anyone who works with digital healthcare applications or would like to get started with them. Our mission is to make the digital healthcare experience for users as simple and accessible as possible.
Who are we?
The Digital Care Helpdesk consists of a team of passionate and expert professionals with extensive experience in both the healthcare sector and the IT world.
Our employees are trained to provide patient, empathetic and effective support for a wide range of digital healthcare applications, from electronic patient records and teleconsultations to health apps and medical devices.
What are we doing?
We support patients and clients of various affiliated healthcare institutions in the use of digital care. This means they can now go to one place for all technical and non-medical questions regarding healthcare applications, such as HuisartsDichtbij, MedGemak or Uw Zorg Online.
They are helped skillfully and with a lot of patience by an experienced team of service employees who guide them in the use of digital care. Healthcare professionals thus have space and time to provide the best possible care to patients.
We support healthcare professionals to varying degrees in the use of digital care. We offer extensive support and advice to help them make optimal use of digital healthcare technologies.
We are also rural PGO information point, so you can also contact us for all your non-medical questions about the Personal Health Environments.
Alexander de Jong, Marketing, Relationship and Business Development Manager
We believe in a future in which digital care is a seamless part of healthcare. Through support we contribute to making healthcare accessible to everyone.
Why choose us?
We distinguish ourselves through our commitment to personal and accessible support. We understand that the world of digital care can sometimes be overwhelming, which is why we are ready to help with patience, expertise and a friendly approach. Our services are aimed at making patients' digital healthcare experience as smooth as possible, so that healthcare professionals can focus on what is really important: providing care.
Our core values
Our core values are the foundation of everything we do:
Professional: We strive for the highest standards in all our services and interactions.
Concerned: We are deeply committed to both our clients and the healthcare professionals we support.
Helpful: Our employees are always ready to help with a smile and the necessary expertise.
Passionate: Our passion for digital healthcare drives us to continuously improve and innovate.
Merlijne Sonneveld, Director | Founder
Access to digital care is not self-evident for millions of Dutch people. Only if everyone can participate will we really encourage the use of digital care.
Our origins
The Digital Care Helpdesk Foundation will be established in 2022, a logical follow-up to a joint initiative by Tergooi MC, RHOGO and Amaris Zorggroep.
Merlijne Sonneveld, a team of specialists and service employees work together every day to achieve the ambition of Helpdesk Digital Care: making digital care accessible to everyone.
During the ICT&Health conference, Merlijne Sonneveld (photo) presented this ambition as the opening speaker. Watch the video here.
We work together with:
Open vacancy(s)
We are growing fast from our office Dotslash in Utrecht. We currently have the following vacancies:
Keep our newsletter and Linkedin Keep an eye out, we will post new vacancies here.
A growing team of optimists
We are a diverse team with a common belief: that everyone has the right to access digital care. That everyone should be able to participate. Our strength lies in our mix of experience, motivation and curiosity. We have a background in (telephone) helpdesks and healthcare.
Femke van der Velde
Service employee
Benson
Office dog
Supervisory Board
Our supervisory board supervises and provides strategic advice to the organization. This is one of the ways to safeguard our mission; crucial for an organization committed to equality in the accessibility of digital care.
The Supervisory Board is formed, from left to right, by:
- André Brand Hilverzorg Board of Directors
- Bas Weebers (chair) General practitioner & board member RHOGO
- Erik van der Veen Secretary to the Board of Directors Tergooi MC
