Who are we?

The Digital Healthcare Helpdesk Foundation is the pillar of support for anyone working with digital healthcare applications or who would like to get started with them. Our mission is to make digital healthcare accessible to everyone and to ensure that everyone can participate. Our team consists of passionate and expert professionals with extensive experience in both the healthcare sector and the IT world.

Our strength lies in our personal approach: we support users with patience, concrete help, and genuine empathy. Our employees are specifically trained to provide effective assistance with a wide range of applications, from patient portals and health apps to medical equipment.

Our core values

Our core values are the foundation of everything we do:

• Professional: We strive for the highest standards in all our services and interactions.
• ConcernedWe are deeply committed to both our users and the healthcare professionals we support.
• Helpful: Our employees are always ready to help with a smile and the necessary expertise.
• Passionate: Our passion for digital healthcare drives us to continuously improve and innovate.

What are we doing?

We support the patients and clients of various affiliated healthcare institutions in the use of digital care. This allows them to go to a single place for all technical and non-medical questions regarding healthcare applications. By expertly handling these questions, we increase patient self-reliance and give healthcare professionals the space and time back for their core tasks.

In addition to direct support, we offer organizations strategic expertise to continuously improve digital care pathways. In this way, we jointly ensure inclusive and efficient healthcare delivery that is accessible to everyone.

Our approach is proven effective: research shows that 75% experiences better access to digital care services. Would you like to know more about the results? Read more about this research here.

Our support is a nationally recognized concept that directly helps both the user and the healthcare provider with any desired healthcare application.

We are also rural PHE information point, so you can also contact us for all your non-medical questions about the Personal Health Environments.

We are also the national Blinkz information point, the central point for questions about digital data in maternity care.

Why choose us?

We distinguish ourselves through our dedication to personal and accessible support. We understand that the world of digital care can sometimes be overwhelming, which is why we are ready to help with patience, expertise, and a friendly approach. As an experienced partner, we offer immediately deployable support that saves healthcare institutions time, knowledge, and high investments.

Our services are entirely focused on ensuring the digital care experience for patients runs as smoothly as possible, while increasing user self-reliance. By expertly handling all non-medical questions, we unburden healthcare professionals, allowing them to fully focus their valuable time and attention on delivering quality care.

Our client panel

At Helpdesk Digitale Zorg, we listen not only to questions but also to experiences. Thanks to our client panel, we gain direct insight into what works and what can be improved. This structural user involvement makes our service unique: improvements stem from real-world experience.

This is how we ensure that digital care is not only technically sound, but also truly aligns with the people who use it.

Read more here about our client panel and how you can contribute.

Winner ICT&health Award 2025

In 2025, we won the ICT&health Award in the category '‘Excellence in Patient-Centered Care’. This recognition underscores our commitment to making digital care accessible and understandable for everyone. From patients to healthcare professionals. That is what we strive for every day!

Our origins

The Digital Healthcare Helpdesk Foundation was established in 2022 as a direct response to practical challenges. The initiative arose as a logical follow-up to a joint initiative by Tergooi MC, RHOGO, and Amaris Zorggroep. They recognized that digital healthcare only succeeds if the patient receives the right support. What began as a regional initiative has since grown into a nationally recognized concept.

Nowadays, it works Merlijne Sonneveld together with a team of passionate specialists and service employees on our overarching mission: making digital healthcare accessible to everyone and ensuring that everyone can participate. This ambition was nationally endorsed in 2023 when Merlijne presented the vision behind the helpdesk as the opening speaker at the ICT&health congress. Watch the video of the presentation here.

Open vacancy(s)

We are growing fast from our office Dotslash in Utrecht. Currently, these open vacancy(ies) have:

• Experienced Executive Assistant (24-32 hours).
• Service Desk Employee (24-32 hours).
• Service Desk Employee (8-16 hours).

We also post our vacancies via our newsletter and LinkedIn!

Supervisory Board

Our supervisory board supervises and provides strategic advice to the organization. This is one of the ways to safeguard our mission; crucial for an organization committed to equality in the accessibility of digital care.

The Supervisory Board consists of:

• • Bas Weebers  (chair) General practitioner & board member RHOGO
  • Erik van der Veen Director Royal Visio