This statement explains how Helpdesk Digitale Zorg handles the personal data obtained via the platform.

The initiators of Helpdesk Digital Care are Amaris Zorggroep, RHOGO and Tergooi MC. In June 2022, the Digital Care Helpdesk will be part of an independent foundation. Through both online and telephone contact, Helpdesk Digitale Zorg answers questions about healthcare themes without answering questions related to healthcare. These questions are used (anonymized) for sharing knowledge.

Personal data is used to enable good services. Helpdesk Digitale Zorg attaches great importance to your privacy. This means that we take care of your data with care. We do collect your personal data, but we only store that personal information that is really necessary to enable good services. We also ensure that this information cannot be viewed by third parties without your permission.

That is the short and simplified version of our privacy statement. We only collect the information we actually use and keep it secure and never longer than necessary. We never share your data with third parties without permission and you can unsubscribe from the newsletter.

Below is an extended version of our privacy statement. If you have any questions about this, you can contact our Data Protection Officer at info@helpdeskdigitalezorg.nl.

Consent to the use of cookies

We use cookies to ensure that our website functions properly. To obtain your valid consent for the use and storage of cookies in the browser you use to visit our website and to properly document this, we use a cookie consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: Cookiefirst Cookie Consent page referred to as CookieFirst.

When you visit our website, a connection is established with CookieFirst's server to allow us to obtain valid consent from you for the use of certain cookies. CookieFirst then stores a cookie in your browser to enable only those cookies for which you have given permission and to properly document this. The processed data will be retained until the predetermined retention period expires or you request the data to be deleted. Notwithstanding the above, certain mandatory statutory retention periods may apply.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data Processing Agreement

We have concluded a data processing agreement with CookieFirst. This is an agreement required by data protection law, which ensures that data from our website visitors is only processed according to our instructions and in accordance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

Your consent status or withdrawal of consent
• Your anonymized IP address
• Information about your Browser
• Information about your Device
• The date and time you visited our website
• The web page URL where you saved or updated your consent preferences
• The approximate location of the user who saved their consent preference
• A universally unique identification number (UUID) of the website visitor who clicked on the cookie banner

If you have questions about care-related matters and support, you can contact the Digital Care Helpdesk both by telephone and online. If you ask your question by e-mail or web form, we need your e-mail address to provide you with the requested information or to refer you. If you ask your question or complaint by telephone, we may need your telephone number to call you back, because the requested information cannot be provided immediately.

If you contact Helpdesk Digitale Zorg, you may be asked to provide the following personal data - on a voluntary basis:

• First and last name;
• E-mail address;
• Phone number;
• Date of birth.

The Helpdesk Digitale Zorg website keeps track of general visitor data, such as the most frequently requested pages. These are not personal data, as they cannot be traced back to individual persons. This information is not covered by the privacy statement.

When you visit the Helpdesk Digitale Zorg website, the IP address is registered. In combination with other data, for example data you enter on the questionnaire, an IP address can be traced back to an individual person. Helpdesk Digitale Zorg regards the IP address as personal data. This means that we handle this with care, as described in this privacy statement.

Helpdesk Digitale Zorg handles your data with the utmost care. We do this in accordance with the General Data Protection Regulation (GDPR). The Dutch Data Protection Authority ensures that personal data is carefully processed and protected.

Helpdesk Digital Care only processes personal data that is necessary for the provision of the services. The basis for the processing of personal data is the consent of the data subject. By using the services, such as consulting the website, contacting the Helpdesk by telephone or, for example, asking a question via the form on the website, you give permission to use the personal data you share with us to provide of the services. Consent is evident from the fact that the data subject himself has provided, completed and/or uploaded the data.

It is possible to withdraw consent at any time. We will then no longer process the personal data. This may mean that we can no longer provide (certain) services to the data subject, such as sending explanations by e-mail, as this requires an e-mail address.

Your personal data will never be provided to third parties unless:

you have given express written permission for this; or
this provision is necessary on the basis of legal obligations, or we are obliged to do so on the basis of a court decision.

Personal data will not be kept for longer than is strictly necessary for the purpose of the processing or the applicable statutory retention period. The following retention periods are used:

For questions and advice, the personal data used will be deleted from the system after six months, calculated from the date of response or advice.

Six months after the last contact you had with Helpdesk Digitale Zorg, all your data will be deleted from our system.

As a data subject you have the following rights:

• Right of access
• Right to be forgotten
• Right to rectification and addition
• Right to data portability
• Right to restriction of processing
• Right to object

You can request access to the personal data that Helpdesk Digitale Zorg has about you. If this information is incorrect, you can request us to correct it. You can also request to have your data deleted. If you request to change your personal data, this may have consequences for the service provision, because the personal data may be necessary for good service provision. You can address such requests for access, correction or deletion of your data to the data protection officer by e-mail: info@helpdeskdigitalezorg.nl. You can also send requests regarding the transfer of data, restriction of processing and objection to the data protection officer by e-mail: hallo@helpdeskdigitalezorg.nl.

We will verify whether we are actually dealing with the right person. Due to a lack of verification options, we cannot release information.

Helpdesk Digitale Zorg ensures the protection of your data and takes appropriate technical and organizational measures to ensure the security of your personal data. We store the personal data we process in a secure database that is protected by technical access controls. We also do not store your personal data for longer than necessary. If there are indications of abuse, please contact our data protection officer via info@helpdeskdigitalezorg.nl.

If you have any complaints or questions regarding privacy, you can contact the data protection officer at the address below

Digital Care Helpdesk
Attn: data protection officer
Europalaan 100
3526KS Utrecht

Telephone 085 1304575
Email hallo@helpdeskdigitalezorg.nl

You also have the right to file a complaint with the Dutch Data Protection Authority about the way in which we process your personal data.

This Privacy Statement does not apply to third-party websites that are connected to the Website by means of links. Helpdesk Digitale Zorg does not accept any responsibility or liability for the way in which these third parties handle your personal data. Helpdesk Digitale Zorg therefore advises you to always inform yourself of the privacy policy on these websites.

This Privacy Statement is subject to change. The most current version of the privacy statement can always be found on the website. Helpdesk Digitale Zorg advises you to consult this privacy statement regularly, in any case before providing personal data to Helpdesk Digitale Zorg.

© 2020 Helpdesk Digital Care. Version April 6, 2023

All (intellectual property) rights to (the content of) the Website belong to Helpdesk Digitale Zorg, insofar as these rights do not belong to third parties whose material has been made available on the website. The user of the website may only consult and use the content of the website for his own use, unless otherwise agreed in writing with Helpdesk Digitale Zorg. The user of the website is not permitted to publish, reproduce or sell information obtained from the website in any form without written permission from Helpdesk Digitale Zorg.