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May 15, 2023

Vacancy: Implementation specialist & account manager

Digital Care Helpdesk colleagues work together

Are you ready to really make an impact? We have room for an Implementation Specialist & Account Manager who loves collaboration, growth and a challenge! The position is new, which means there are many opportunities for your own input and ideas. This way you can largely shape your position yourself.

Are you a go-getter, do you like to get things done and do you maintain an overview in flexible circumstances? Would you like to help build a fast-growing organization with social impact?

Then this position is tailor-made for you!


At Helpdesk Digital Care, no day is the same. In your role you have a lot of contact with our affiliated participants, such as hospitals and general practitioner organizations. You easily switch between the different departments within a healthcare organization, find out where the needs lie and know how to translate this seamlessly into concrete actions for the entire team.

Partly thanks to your implementation skills, the patients and clients of our participants know how to find the Helpdesk. In addition, you take the input from patients/clients to the healthcare institutions. In this way you help to improve patient journeys a little further.

You maintain an overview of the various relationships of Helpdesk Digital Care and make adjustments where necessary. During the participant meetings you feel like a fish in water. We also believe it is important to celebrate and share successes together.


What we ask

  • Experience with implementation processes and relationship management is an advantage. Please convince us if this is not the case. You are goal-oriented and not easily upset
  • Eager to learn and ambitious to grow and develop (together).
  • You see possibilities rather than problems
  • You bring a good dose of enthusiasm, humor is no problem
  • Communicating clearly is in your nature
  • Work/thinking level: HBO/university
  • You want to make a social impact

What we offer

  • Salary between €3,176 and €4,558 (scale 55, with range to 60 depending on experience and education level, VVT collective labor agreement)
  • Between 24 and 32 hours, spread over 4 days
  • A diverse group of enthusiastic and motivated colleagues
  • Lots of space to learn and develop
  • Having lunch together at the office
  • A vibrant environment (Dotslash, the scale-up hub of Utrecht)
  • Easily accessible by public transport and car
  • A pingpong table
  • Picking apples from our own trees every year

Got excited?

We get that! Contact Merlijne Sonneveld. Send a message to

Are you unsure whether you are suitable, or perhaps you do not fully meet the profile? Please let us know!