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Annual Report
On this page, you will find the annual reports of Helpdesk Digitale Zorg. In our annual reports, we look back on the developments, results, and impact of the past year. We share what we have achieved, the challenges we encountered, and how we continue to work on our mission: making digital healthcare accessible to everyone.
Annual Report 2025
2025 was a year in which Helpdesk Digitale Zorg continued to grow and further professionalized its services. Together with healthcare organizations, partners, and other stakeholders, we supported thousands of people in using digital care. One goal remained central: ensuring that everyone can participate, regardless of digital skills, language, age, or background.
In the annual report, you can read how we have worked on accessible digital care, the impact our support has had, and the steps we have taken in the areas of innovation, data, and future growth. We also look ahead to the opportunities and challenges that lie ahead.
Merlijne, Director | Founder
2025 was a year of growth, development, and collaboration. But behind everything we have achieved lie thousands of stories of people who found their way in digital care. That is ultimately what it is all about, and I am incredibly proud of that.
A year of growth, impact, and innovation
50,000 contact moments
More than 40 affiliated healthcare organizations
89% satisfied users
92% more confidence in digital care after support
Behind these figures are people who encountered difficulties with a patient portal, DigiD, video calling, a digital questionnaire, or another healthcare application. Thanks to personal support, they were able to continue independently with digital care.
In addition, in this annual report you can read more about our collaborations with healthcare organizations, the further development of our services, the use of innovation and AI, and our ambition to make digital care support available to even more people.
