On Tuesday, April 7, there was a ransomware attack at ChipSoft.
Safety is very important. Therefore, we are providing an update on the situation and what this means for data sharing in maternity care.

We do not yet know exactly what happened.
When the attack became known, all connections between the ChipSoft Healthcare Platform and HINQ were immediately shut down.

As a result, ChipSoft hospitals are temporarily unable to use HINQ, such as the maternity care viewer.
They also cannot share data with other healthcare institutions via ChipSoft.

There are currently no indications of data breaches at healthcare institutions.

How big is the risk?
The risk to maternity care is small. This is because:

• HINQ does not store personal data
• HINQ is therefore less susceptible to these types of attacks
• There is already security that prevents unwanted access

What measures have been taken?
For safety, these measures have been taken:

• The connection with ChipSoft has been temporarily disabled.
• The clutch will only return when it is safe again.
• Organizations are consulting together on a safe restart

Impact on healthcare
Healthcare continues as usual.
Healthcare providers continue to provide good care.
Sometimes information is temporarily unavailable digitally.
As a result, the work may go slightly differently.

Information for users
Users have received a notification in the system.
It states that data from ChipSoft is temporarily unavailable.

Employees can contact the helpdesk of their own organization.

1. Is there a data breach in maternity care?
Currently, there are no signs of a data breach at healthcare institutions.
HINQ does not store personal data.
The investigation at ChipSoft is still ongoing. We will continue to follow this closely.

2. Why is the maternity care viewer (partially) not working?
The connection between ChipSoft and HINQ has been temporarily disabled.
This has been done for safety.
As a result, data from ChipSoft is currently not visible in the viewer.

3. What does this mean for data sharing?
Sharing data with ChipSoft hospitals via HINQ is currently not possible.
Other care and communication will continue.
Sometimes information needs to be shared in a different way or by hand.

4. Does this have consequences for client care?
Healthcare continues as usual.
Healthcare providers can still provide good care.
Sometimes information is temporarily unavailable digitally.
As a result, the work may go slightly differently.

5. When will the connection work again? When can I access the data again?
The connection will be restored when ChipSoft says that everything is secure again.
No date is known yet.
The parties involved are consulting on this together.

After this incident, everything is being thoroughly reviewed.
We look at what can be improved and how we can prevent risks.

This is how we are working on a safe digital environment for maternity care, now and in the future.

If you have any questions, you can follow the step-by-step plan below: