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Thread the strap through the bottom loop of the strap arm. The fabric of the adjuster is facing outwards.
Thread the strap through the top loop of the band arm.
Fold the strap back over the top loop and press it onto the fabric of the adjuster at the desired length.
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It is also possible that the tonearm is coming loose.
You can confirm this again:
Place the arm over the speaker holder with the front loop tilted inwards.
Press the arm firmly back into the housing while tilting the rear loop towards the headset.
Press firmly until you hear the arm click into the speaker holder.
Note: If you experience problems reattaching the arm to your headset, you may need to apply a firmer grip.
press with the palm of your hand while holding the headset on both sides.
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