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Before you can retrieve medical data, you must first add two-factor authentication (2FA) to your Zodos profile.
To use 2FA, you need an Authentication app.
You can use the Google Authenticator or the Microsoft Authenticator for this.
Go to the Zodos website and log in.
Under the heading Healthcare providers there is a red message. You can click on the word in the notification 'here' click.
You will be asked to re-enter your password.
Once you have done this, a QR code will appear that you can scan with your Authenticator app.