You can try the following:
- Check the spelling
- Try another search
Open the app and log in
Press '+Healthcare organization'
Then choose the type of healthcare organization you want to add and type the name or location of the healthcare organization.
When you have found the right organization, click 'Add'.
Then log in with your DigiD.
How do I log in with DigiD? – Digital Care Helpdesk
After this you can view your data in Boards.
On the next page you will be notified that you will be taken to another website to retrieve your file. click on 'Retrieve medical file'.