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I am not receiving a video call via Karify, what should I do?
Check whether you are logged in to the correct Karify account. If you have more than one Karify account, you may be logged in with the wrong account.
To receive a video call, push notifications must be enabled on your phone. Check via the phone settings and via the app whether push notifications are enabled:
• iOS: Go to Settings -> Notifications and find the Karify app. Make sure reporting is allowed here.
• Android: Go to Settings -> Apps. Find the Karify app and click on Notifications. Make sure reporting is allowed here.
