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The Elkerliek hospital has also joined Helpdesk Digital Care. This means that digital care support can now be offered to a large group of patients in South-East Brabant. The hospital in Helmond fulfills an important regional function, also with locations in Deurne and Gemert.
Due to the collaboration between Elkerliek and Helpdesk Digitale Zorg, patients of Elkerliek can now consult their own page with manuals and other relevant information: https://helpdeskdigitalezorg.nl/elkerliek/. In addition, the Digital Care Helpdesk team is available on workdays between 8 a.m. and 6 p.m. to support Elkerliek patients with all questions regarding their digital care. If you call outside these times, the Elkerliek patient will be called back the next working day. Contact via e-mail and chat is also possible.
For example, the team has knowledge about MyEveryarly but also other systems used within the Elkerliek hospital such as the BetterDichtbij app or the Patient Journey App. In addition, there is general knowledge about, for example, DigiD and digital security in general. In addition, local referrals are also available, such as to the Helmond-De Peel Library.
Huy Ngo, Chief Medical Information Officer and gynecologist at Elkerliek hospital: 'Together with the healthcare professionals of our hospital and various external partners, we want to bring about change in the coming years. Digital resources will play an increasingly important role in our care for patients. Of course we will shape this movement with our patients. In this way, we are taking great steps to become a digital, sustainable and future-proof hospital. And Digital Care Helpdesk is one of the ways to make digital care more accessible to our patients.'
'Digital resources will play an increasingly important role in our care for patients. And Digital Care Helpdesk is one of the ways to make digital care more accessible to our patients.'
Willemijn van Koevorden is Business Development Manager at Helpdesk Digital Care: 'We are of course very happy that the Elkerliek hospital has also joined, so we can make digital care accessible to even more patients. We notice that there are often practical and simple barriers that stand in the way of digital care. But for many Dutch people this is not easy. Limited knowledge, little confidence or fear of making mistakes stand in the way of this. We have the knowledge, conversation techniques and the patience to carefully guide patients of the Elkerliek hospital in this.'