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How do I prepare for my video call in BeterDichtbij?
The steps in brief
- Open the BetterDichtbij app on your telephone or tablet.
- Check if you see a call listed with the department or healthcare provider with whom you are having a video call.
- Check the institutions from your mobile phone or tablet.
- Do a video call test.
1. Open the BeterDichtbij app
- Open the BetterDichtbij app on your phone or tablet.
- Log in with your 5-digit PIN code.
2. Check with your healthcare provider
Check if your healthcare provider is in the list of conversations.
Only healthcare providers from whom you have received an invitation, are here.
3. Take the video call test
In the BeterDichtbij app you can yourself a video call test do this. This checks if your camera, microphone, and sound are working properly.
Here is how to take the test:
- Open the BeterDichtbij app and tap the button '‘Profile'
- Tap on '‘Help with BeterDichtbij'.
- Tap the blue window at the top‘Video call test'
- Follow the steps of the test and check your camera and microphone.
4. Check your device settings
- Do not turn on your phone or tablet airplane mode or do not disturb.
- Check if you internet has.
- If everything is correct, you are ready for the video call.
- Still unsure? Contact us..
