Home / Subjects / Patient Journey App / What can I do if the Patient Journey App is not working? What can I do if the Patient Journey App is not working? Voorlezen Translate Printen Delen WhatsApp E-mail Try the following steps: Close the app completely. Reopen the app. Check if you have the latest version of the app. Is there an update? Install it. Is the app still not working? Delete the app and reinstall it. Does the problem persist? Then please contact us. Frequently asked questions about Patient Journey App How does the Patient Journey App work? How can I add a new treatment to the Patient Journey App? How do I activate the Patient Journey App with a personal code? How do I activate the Patient Journey App without a personal code?