The Elkerliek hospital has also joined Helpdesk Digital Care. This means that digital care support can now be offered to a large group of patients in South-East Brabant. The hospital in Helmond fulfills an important regional function, also with locations in Deurne and Gemert.

Door de samenwerking tussen het Elkerliek en Helpdesk Digitale Zorg kunnen patiënten van het Elkerliek nu hun eigen pagina met handleidingen en andere relevante informatie raadplegen: https://helpdeskdigitalezorg.nl/elkerliek/. Daarnaast zit het team van Helpdesk Digitale Zorg op werkdagen tussen 08.00 en 18.00 uur klaar om patiënten van het Elkerliek te ondersteunen bij alle vragen rondom hun digitale zorg. Wordt er buiten deze tijden gebeld, dan wordt de patiënt van het Elkerliek de volgende werkdag teruggebeld. Ook is contact via e-mail en chat mogelijk.

Relevant knowledge about the Elkerliek

For example, the team has knowledge about MijnElkerliek but also other systems used within the Elkerliek hospital such as the BetterDichtbij app or the Patient Journey App. In addition, there is general knowledge about, for example, DigiD and digital security in general. In addition, local referrals are also available, such as to the Helmond-De Peel Library.

Huy Ngo, Chief Medical Information Officer and gynecologist at Elkerliek hospital: 'Together with the healthcare professionals of our hospital and various external partners, we want to bring about change in the coming years. Digital resources will play an increasingly important role in our care for patients. Of course we will shape this movement with our patients. In this way, we are taking great steps to become a digital, sustainable and future-proof hospital. And Digital Care Helpdesk is one of the ways to make digital care more accessible to our patients.'

'Digital resources will play an increasingly important role in our care for patients. And Digital Care Helpdesk is one of the ways to make digital care more accessible to our patients.'

Willemijn van Koevorden is Business Development Manager at Helpdesk Digital Care: 'We are of course very happy that the Elkerliek hospital has also joined, so we can make digital care accessible to even more patients. We notice that there are often practical and simple barriers that stand in the way of digital care. But for many Dutch people this is not easy. Limited knowledge, little confidence or fear of making mistakes stand in the way of this. We have the knowledge, conversation techniques and the patience to carefully guide patients of the Elkerliek hospital in this.'

In addition to the Elkerliek hospital, Helpdesk Digital Care is also used by other Dutch hospitals such as Tergooi MC, Gelderse Vallei Hospital and Rivierenland Hospital.

View the complete overview of all participating healthcare institutions here.