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How can I reschedule or cancel my appointment in the ZorgSaam Patient Portal?

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Steps in brief

  • Log in to the ZorgSaam Patient Portal.
  • Go to '‘Dates'.
  • Look under '‘Upcoming appointments’You can reschedule or cancel an appointment there if possible.

1. login

Read the explanation about logging in via the internet.

2. Go to your appointments

  • Click on 'Dates‘.
Screenshot of the ZorgSaam patient portal. At the top, a red arrow points to the 'Appointments' menu. You can view your appointments via this menu. The page displays an overview of scheduled appointments and new notifications.
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  • Click on ' again‘Dates‘'.
Screenshot of the ZorgSaam patient portal. The 'Appointments' menu is open. On the right is the 'Appointments Overview' section. A red arrow points to 'Appointments'. Click on 'Appointments' to view an overview of your scheduled appointments.
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3. Change or cancel your appointment

  • Under '‘Upcoming appointments’You can view the agreements you have made.
    If possible, you can make the appointment move or cancel.
  • Click on 'Move’' or '‘Cancel'.
Screenshot of the overview of scheduled appointments in the ZorgSaam patient portal. Various buttons are listed next to each appointment. Red arrows point to the 'Change' and 'Cancel' buttons. You can change your appointment using 'Change'. You can cancel your appointment using 'Cancel'.
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Reschedule your appointment

  • You are now viewing an overview of available days.
  • Click on the arrow to view the available times.
Screenshot of the 'Make an appointment' page in the ZorgSaam patient portal. It displays an overview of available days and the number of free slots. Red arrows point to the arrows to the right of the days. Click on an arrow to view the available times for that day.
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  • Choose a time.
Screenshot of the 'Make an appointment' page in the ZorgSaam patient portal. The available times for a selected day are expanded. Red arrows point to various available time slots. Click on a time slot to select this time for your appointment.
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  • You now see an overview of the old and the new appointment.
  • Enter a reason for changing the appointment.
  • Click on '‘To confirm‘'.
Screenshot of the page for changing an appointment in the ZorgSaam patient portal. The new appointment is at the top, and the old appointment is below it. Below the appointments, select a reason for the change. A red arrow points to the 'Confirm' button. Click 'Confirm' to save the change to your appointment.
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Cancel your appointment

  • You see the appointment you want to cancel.
  • Enter a reason for cancelling the appointment.
  • Click on '‘To confirm‘'.
Screenshot of the page for cancelling an appointment in the ZorgSaam patient portal. At the top is an overview of the selected appointment with the date, time, and location. Below the appointment, select a reason for cancellation. A red arrow points to the 'Confirm' button. Click 'Confirm' to permanently cancel your appointment.
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