To keep the increasing demand for care manageable, general practitioners, pharmacists and the Digital Care Helpdesk Foundation (HDZ) in Huizen work closely together to improve the use of MijnGezondheid.net and the app MedGemak to stimulate.

These digital tools make repeat prescription requests easier for patients and at the same time reduce the workload for healthcare providers. MedGemak is an app that can be used as a supplement to the patient portal MijnGezondheid.net.

A joint approach for efficient care
From the start of the project, HDZ and the pharmacists were closely involved. What makes this project unique is that from the start we thought about how the patient should make the transition to digital care and how we could arrange this in terms of support as well as possible. By working together and exchanging experiences, GPs and pharmacists in Huizen have developed a uniform working method. As a result, repeat prescription requests are received directly by the right pharmacy and processing is more efficient. This saves time, reduces errors and makes listening to prescription tapes by healthcare providers unnecessary.

Support for both healthcare providers and patients
Stichting Helpdesk Digitale Zorg plays an important role in this process. They support general practitioners and pharmacists in stimulating digital care and help patients to easily use MijnGezondheid.net and MedGemak.

This is done via:
· Personal support by phone, email and chat
· Instructional videos and manuals on the website
· Direct referral by healthcare providers for technical questions

This support allows general practitioners and pharmacists to focus more on their core tasks, while patients have easier access to digital care.

Joint efforts pay off

“In Huizen we are fully committed to eHealth, and we do this together,” says Joris Oostvogels, Account Manager eHealth. “Digital innovations only work if healthcare providers work well together and patients are guided well.”

During an information evening at the end of January, general practitioners and pharmacists exchanged knowledge about each other's systems. With the help of an animation the application process was made transparent and HDZ showed how they support patients with technical questions about healthcare applications.

In addition, residents who had never logged in to MijnGezondheid.net received an invitation to activate their account and download the MedGemak app. Thanks to these joint efforts, the digital self-reliance of patients increases and the pressure on primary care is reduced.

The successful collaboration in Huizen shows how digital care can really have an impact—not just by using technology, but especially by working together.