Digitalisation in healthcare offers advantages such as better accessibility and more efficient communication, but patients with limited digital skills often experience barriers. Our experience shows that personal guidance is essential: direct explanation, practical demonstrations and self-practice work better than written instructions alone. Too much technical information without step-by-step guidance does not help. We shared these insights during the information market 'Healthy aging in Velserbroek' and the theme café 'Digital Care' for the Library Laren.

Information market Velserbroek: Digital care for an independent life
On February 8, we were guests at the Velserbroek Health Center, where we participated in the information market with the theme 'Healthy aging in Velserbroek'. This initiative brought together healthcare providers from general practitioners to physiotherapists to inform local residents about health and well-being. For us, it was an opportunity to show how digital care can help residents to remain independent for longer. We spoke to many interested parties who did not yet know how to request a repeat prescription online, start a video consultation or view their medical data. With simple explanations and practical demonstrations, we were able to help the almost 300 visitors. The relief on their faces when something suddenly works, that's what we do it for!

Laren Theme Café: An accessible introduction to digital care
A few days later, on February 10, we were in the Library Laren for the theme café 'Digital Care'. This event attracted a varied audience, including users who were taking their first steps into the world of 'digital care'. Together we practiced logging in to patient portals, downloading health apps and making a video consultation with the care provider and insurer. It was great to see how people were gaining more and more confidence in using digital tools.

How we relieve healthcare providers
In addition to helping patients, we also focus on healthcare providers. GPs and assistants increasingly receive digital questions, which can take up a lot of time. We are happy to take that support off your hands. By referring patients or clients with technical questions to Helpdesk Digital Care, they are helped quickly and personally with digital questions, so that the practice does not become overloaded.

Together we make digital care accessible
These events reaffirm the importance of digital support, both for patients and healthcare providers. We continue to work with partners in the social domain to make digital care understandable and accessible. During these events, you can meet our colleagues who will be happy to tell you more about the world of digital care! Together, we make digital care accessible to everyone.

Couldn't make it this time? Don't worry! Visit the 'Topics' section of our website for more information on specific applications, get started with one of our manuals or contact us directly.