At Helpdesk Digitale Zorg, we are constantly looking for ways to make our support even more accessible. That is why, starting now, you can also contact us via WhatsApp. With this addition, we aim to make it even easier to reach out to our helpdesk for support with digital care.

What remains unchanged are the other ways to get in touch. First of all, we are available by phone every working day between 08:00 and 18:00 on 085 – 1304 5757. Our service representatives assist anyone needing support with digital care with great patience and expertise. If you call us outside these hours, we will call back the next working day – as an extra service. Additionally, it is possible to submit a callback request via the website. Furthermore, email and chat via the website remain options for contacting us.

Choosing what suits you

WhatsApp is fast, easy to use, and for many people is already part of daily life. Often, this includes people who struggle with digital skills. By adding the option for WhatsApp alongside our existing contact options, we give people the freedom to choose what suits them best.

We know that there are a growing number of questions regarding the use of WhatsApp, and that some people prefer to use another platform such as Signal. Nevertheless, we notice that many people feel comfortable with WhatsApp and use it daily. That is precisely why we are adding this option: to make it as easy as possible to ask for help with digital care. Just as with the other contact options, we never ask for medical information. Our goal remains to support everyone effectively and accessibly, enabling them to use digital care independently.

Do you need help logging into a patient portal, setting up an app, or requesting a repeat prescription online? Feel free to send us a WhatsApp message – we are happy to help you!