Do you also think that digital healthcare should be accessible to everyone?

Not everyone finds it natural to use an app, log in to a patient portal, or video call a healthcare provider. For many people, this is daunting or difficult. As a Service Desk Employee at Helpdesk Digitale Zorg, you help them along. Patiently, clearly, and step by step.

This is how you contribute to our mission every day: making digital healthcare accessible to everyone.

What are you going to do?

No request is the same. One moment you are helping someone install an app, and an hour later you are assisting someone who cannot log in to a patient portal.
You:

• answers questions via telephone, email, and chat;
• helps people who struggle with the use of digital healthcare;
• explains complex digital applications in understandable language;
• listens attentively, asks follow-up questions, and finds out what someone really needs help with;
• uses work instructions and our knowledge base to help people quickly and effectively;
• contributes ideas for improvements if you see that something can be done smarter or clearer.
• You will work with a dedicated team from our office in Utrecht. Because we coordinate frequently and learn from one another, all work takes place on location.

You recognize yourself in this

You enjoy helping people and get energy when someone can continue independently thanks to your support. In addition:

• communicate clearly, kindly, and patiently;
• do you listen well and think in solutions;
• do you keep a cool head when someone is insecure or frustrated;
• Do you speak and write Dutch well; English is a plus;
• do you have an affinity with digital applications and preferably also with healthcare;
• you work independently and in a structured manner;
• do you enjoy working in an organization that is growing and continues to develop;
• do you enjoy getting to know new systems, working methods, and applications;
• do you possess MBO+/HBO working and thinking level;
• Experience in customer contact is a plus.

Why work at Helpdesk Digitale Zorg?

With us, you do work that matters. You help people who might otherwise drop out of digital care. At the same time, you help build an organization that is constantly evolving.
You will join a team of colleagues who collaborate professionally, are committed to each other and to the people we support, and work with enthusiasm every day on better and more accessible digital care.

What do we offer you?

• Meaningful work with social impact.
• A salary in accordance with the CAO VVT, scale 35: €2,643.39 to €3,471.46 per month based on 36 hours.
• Shifts of 4 or 8 hours, easy to combine with studies or other activities.
• A flexible or fixed schedule, depending on what suits you.
• Travel allowance.
• A company laptop.
• Plenty of room to learn and develop yourself.
• A catered lunch at the office once a week.
• Free fresh fruit every day.
• A permanent workspace at our office in Utrecht, easily accessible by public transport.
• Enthusiastic colleagues who enjoy sharing knowledge and helping each other.

Enthusiastic?

Great! Send a message to vacatures@helpdeskdigitalezorg.nl. Want to know more? Feel free to contact Tim van Geenen at 06-42247946.
Unsure if you fully meet the profile? Please apply anyway. We believe that talent manifests in various ways and like to look beyond just your CV.

Recruitment agencies contacting us regarding this vacancy are not appreciated.